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Frequently Asked Questions

  • What is your cancellation policy?

    Cancellations must be made by 4 PM, 48 hours before your arrival date. If you do not cancel by this time, you may be charged for one night’s stay. Additionally, if you have a multi-day reservation and leave early without giving at least 24 hours’ notice, a $50 early departure fee may apply.

  • What is your check-in and check-out time?

    Check-in begins at 4 p.m., and check-out is at 11 a.m.

  • What is a No-Show?

    No Show Policy – A person who has booked a room and decides not to show up without notifying or canceling is subject to a penalty of one night’s charge for failing to follow our Cancellation Policy.

  • What are the Taxes and Fees?

    Reservations are subject to the local and state taxes and applicable fees.

  • Do you allow dogs?

    Yes, dogs are welcome in designated rooms. We welcome small to medium size dogs. A maximum of 2 dogs are permitted per room. Aggressive breeds or dispositions are not allowed. There is a fee of $25 per dog per night.

  • What is your smoking policy?

    Rayland Hotel is a 100% non-smoking property. Failure to follow this policy may result in a charge of $250.

  • What is required to make a reservation?

    A major credit card is required to hold your reservation, and you must provide a payment method upon check-in. Credit cards provided at the time of reservation will be authorized on the day of your arrival.

  • What is the minimum age to reserve a room?

    The minimum age to rent a guest room is 21.

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